Shipping

Where do you deliver?
We deliver within Sweden and to most countries in the EU.

How much does shipping cost?
Within Sweden, shipping costs SEK 49 and is free on orders over SEK 1,000. To the rest of Europe, shipping costs SEK 69 and is free on orders over SEK 2,000. Prices are shown in your local currency at checkout.

Which carriers do you use?
We use PostNord and DHL.

When will my order arrive?
Within Sweden, we deliver within 2–4 business days, and to other countries within 4–6 business days. Orders placed after 12 noon on a Friday are processed the following Monday. Delivery may take longer during sales and holidays. Is it urgent? Email us at info@readthelabel.se and we’ll do our best to speed up your delivery.

How can I track my order?
When your order leaves our warehouse, you’ll receive a shipping notification by email or text message with a tracking link. Please check your spam folder if you can’t find the email.

Can I change my order?
As long as we haven’t started processing your order, you can cancel it or remove items from it. Contact our customer service at info@readthelabel.se as soon as possible.

Is my order insured?
Yes. All orders are insured from the moment the parcel is handed to the carrier until it is delivered to you or your pick-up point. If something happens to your parcel, contact us at info@readthelabel.se and we’ll sort it out.

Uncollected parcels
Your parcel is normally held at the pick-up point for 14 days. Parcels that are not collected are returned to us and charged SEK 120.

Which payment methods can I use?
You can pay by card (Visa, Mastercard and American Express), Klarna, Apple Pay, Google Pay, Shop Pay and PayPal. The payment methods shown may vary slightly depending on the country you shop from. All payments are secure and encrypted.

Returns

Can I return my product?
Yes, you have a 30-day right of withdrawal from the day we receive your order. Products must be returned in unchanged condition. For returns within Sweden, a return fee of SEK 79 is deducted from the refund, and international customers cover the return shipping themselves. Gift cards cannot be returned.

How do I return my product?

1. Register your return. Email info@readthelabel.se with your name, the email address used for the order, your order number and the item(s) you want to return.
2. Check your inbox. You’ll shortly receive a return label by email. Print it and attach it to the parcel. You don’t need to use the original packaging, just make sure the product is well protected.
3. Send the parcel. Drop the parcel off at your nearest service point.

When will I get my refund?
Once your return has been registered and approved, the refund normally takes 1–2 weeks to reach your account. Refunds are always made to the same payment method used for the purchase.

Can I return items to your retailers?
Unfortunately not. Items purchased in our webshop must be returned to us.

What if my product is damaged or faulty?
You can make a claim for up to three years under the Swedish Consumer Sales Act. Email info@readthelabel.se with your order number and photos of the fault and we’ll help you. Please don’t send the item back before contacting us. For approved claims, we cover all shipping costs.

Read more in our terms and conditions.