Terms and conditions

1. General
These terms of purchase and delivery apply to www.readthelabel.se, which is owned and operated by ReadTheLabel Sweden AB. The terms apply to all purchases and orders made on the website.

If you have any questions, please contact our customer service at info@readthelabel.se and we will get back to you as soon as possible. Our aim is to respond within 1–2 business days.

1.1 Company information and contact details
ReadTheLabel Sweden AB
Norra Breviksvägen 72, 421 67 Västra Frölunda, Sweden
Customer service: info@readthelabel.se
Company reg. no. 559145-9739
VAT no. SE559145973901

1.2 Purchase agreement
A purchase agreement is entered into when you place your order at checkout. An order confirmation is then generated automatically without manual review. If there is an error in your order, for example if the delivery time of a product has changed or another unforeseen event occurs, we will contact you to resolve it.

1.3 Age limit
Only persons of legal age may shop on and use the website. Persons under 18 require the permission and approval of a guardian.

1.4 Prices
For customers within the EU, prices include Swedish VAT and we add no other taxes or fees. For international customers outside the EU, Swedish VAT is not included, and import duties, taxes and fees are added by the destination country. Such additional costs are paid by the buyer. You can pay using the methods shown on the website. Read The Label is entitled to charge for the purchase at the time of ordering, unless you have chosen invoice payment or a similar payment method approved by Read The Label.

1.5 Incorrect prices
In very rare cases a price may be incorrect. If you have purchased a product at an obviously incorrect price, we will contact you. In such cases we reserve the right to adjust the price and charge the difference, or to let you cancel the purchase and receive a refund. We also reserve the right to correct printing errors and inaccuracies in our marketing, newsletters and other external communication.

1.6 Promotions and discount codes
Read The Label may offer promotions on the website with more favourable terms. These terms apply for as long as the promotion is active and only to the specific products stated in connection with the promotion. Read The Label reserves the right to withdraw such promotions at any time. Offers on specific products are valid for a limited time and while stocks last.

We sometimes offer discount codes. Discount codes cannot be combined and do not apply to products already reduced in a promotion.

1.7 Availability
If your delivery is delayed or a product is no longer available, we will contact you by email. If the product is no longer available, we will refund your purchase.

1.8 Product information and images
We reserve the right for product information on the website to be incorrect due to printing or technical errors. Please note that product images may sometimes differ from reality and are not always an exact representation of the actual product. Colours, materials and appearance may vary due to image quality and screen settings.

1.9 Gift cards
Gift cards sold by Read The Label are valid for one year from the date of issue and can be used in the Read The Label webshop. Once expired, a gift card cannot be used as payment or reactivated, and any remaining value cannot be refunded. The right of withdrawal does not apply to gift cards.

2. Delivery

2.1 Delivery time
Within Sweden we deliver within 2–4 business days, and international orders within 4–6 business days. Please note that orders placed after 12 noon on a Friday will be processed the following Monday. Delivery may take longer during sales and holidays.

2.2 Notifications and confirmations

2.2.1 Order confirmation
Shortly after placing your order, you will receive an order confirmation with information about your purchase.

2.2.2 Shipping notification
When your order leaves our warehouse, you will receive a shipping notification by email or text message. It contains a tracking link so you can follow your order all the way to your door or pick-up point.

2.2.3 Text notification
Finally, you will be notified by text message when your parcel is ready for collection or when you can expect home delivery.

2.3 Uncollected parcels
Your parcel is normally held at the pick-up point for 14 days after arrival. If you do not collect it within this time, it will be returned to us and you will be charged SEK 120 for the uncollected parcel. If you change your mind after the parcel has been shipped, you must collect it and then return it to us; otherwise it will be registered as an uncollected parcel and you will be charged the same amount.

3. Payment
Payments are handled via Shopify Payments and PayPal. You can pay by card (Visa, Mastercard and American Express), Klarna, Apple Pay, Google Pay, Shop Pay and PayPal. When paying with Klarna, Klarna’s terms apply – read more at klarna.se. All payments are secure and encrypted.

4. Right of withdrawal and returns
If you are not satisfied with your purchase, you have a 30-day right of withdrawal from the day we receive your order.

4.1 Right of withdrawal

4.1.1 Cancelling an order that has not been processed
If you wish to exercise your right of withdrawal and we have not yet started processing your order, you can cancel your purchase. You can also remove products from your order after placing it, provided processing has not started. To cancel your order or remove products, please contact our customer service.

4.1.2 Cancelling an order after delivery
If you wish to exercise your right of withdrawal after warehouse processing has started, you must accept the order and then return it to us in the usual way. If you do not collect the order, it will be treated as an uncollected order in accordance with section 2.3.

4.1.3 Validity
A cancellation is not valid until you have received confirmation from us by email or text message.

4.2 Returns
If you are not satisfied with a product, you can send it back. Customers within Sweden pay SEK 79 for a return, and international customers pay the return shipping themselves. Follow the steps below to return a product to Read The Label.

4.2.1 Register your return
Send an email to info@readthelabel.se with the following information:

• Your name
• The email address used for the order
• Order number
• The item(s) you wish to return

4.2.2 Check your inbox
You will shortly receive a return label by email. Print it and attach it to the parcel. You do not need to use the original packaging, just make sure the product is well protected.

4.2.3 Send the parcel
Drop the parcel off at your nearest service point. If you have any further questions, don’t hesitate to contact us.

4.3 Condition of goods and deduction for reduced value
You have the right to unpack and inspect the product, but returned products must be in unchanged condition. We reserve the right to make a deduction if the condition of the product has changed to such an extent that it can no longer be sold to another customer without a price reduction. The deduction is made from the total refund amount before it is paid out. We assess the size of the deduction for each individual return, but the minimum deduction is SEK 200.

4.4 Return cost
For returns within Sweden, a return cost of SEK 79 will be deducted from the refund. International customers pay the return cost themselves.

4.5 Refunds
We process your refund once your return has been registered and approved. It normally takes 1–2 weeks for the money to reach your account. Refunds are always made to the same payment method used for the purchase.

5. Complaints

5.1 General terms
We apply the right to complain under the Swedish Consumer Sales Act, which means you can make a claim for up to three years after receiving the product, provided all care instructions have been followed and normal care has been taken. To make a claim, contact our customer service, who will help you with the process. You will be asked to provide photos clearly showing the fault or defect.

Faults must be reported as soon as possible after they are discovered. For approved claims, we cover all costs related to the return, including shipping.

5.2 Procedure
If you are not satisfied with the product or it was damaged in transit, please send photos of the defect together with your order number to our customer service. Once we have received the information, we will get back to you with a response. Please do not return the product before contacting customer service.

5.3 Fees
If a claim is approved and we consider a return necessary, customer service will send you a prepaid return label. Once we have received the product, the fault will be examined again and a new product will then be sent to you. You therefore pay neither the return shipping for the claimed product nor the shipping for the new one.

6. Force majeure
Read The Label is not liable for delays caused by circumstances that make performance more difficult, prevent it or delay it. Such circumstances include, among others, actions or omissions by authorities, new or amended legislation, labour disputes, blockades or strikes, fire or flood, sabotage or major accidents. Force majeure also includes decisions by authorities that negatively affect the market and products, such as restrictions, warnings or sales bans.

7. Changes to the terms
Read The Label reserves the right to change these terms at any time. We therefore recommend that you keep up to date on the website to stay informed of any changes.

8. Disputes
Complaints or comments regarding our services or products should primarily be resolved by mutual agreement after discussion with Read The Label’s customer service. If you are not satisfied with how your case has been handled, you are welcome to contact your local consumer guidance service or the Swedish National Board for Consumer Disputes (ARN, www.arn.se).

The European Commission also provides an online dispute resolution platform at http://ec.europa.eu/consumers/odr. Complaints submitted via this platform are automatically forwarded to the relevant national dispute resolution body, which will then contact us to try to resolve the dispute. In the event of a dispute, Read The Label will follow the decision of ARN or an equivalent dispute resolution body.