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Frequently asked questions

We’re happy to answer your questions at info@readthelabel.se. Send us an email and we’ll get back to you as soon as we can, normally within 1–2 business days.

Material & weave
What is the difference between satin and percale?

The difference is in the weave. Satin is woven with more threads on the surface – one under, four over – which gives a smooth, soft fabric with a subtle sheen that feels fluid and slightly warmer. Percale is a plain weave – one over, one under – which makes it matte, crisp and cool, but it creases more.

Both can be high quality; the choice comes down to the feel you prefer. Our bed linen is woven in 300 TC satin from organic, Fairtrade-certified cotton.

What is satin?

Satin is a weave, not a material. Satin is woven “one thread under, four over”, which gives a soft, fluid fabric with a beautiful sheen. Our satin bedding has the perfect combination of softness and crispness.

What thread count is your bedding?

Thread count (TC) is the total number of cotton threads in one square inch of fabric. Our bedding has a thread count of 300 TC, which gives a perfect balance between drape and softness. The fabric is dense enough to feel soft against the skin, yet airy enough to let your skin breathe through the night.

A higher thread count can mean better quality, but other factors also affect the end product. Long cotton fibres can be spun into a thinner, finer thread than short fibres, which need to be twisted several times to become strong. We only use the finest long-staple, single-ply cotton, which makes our bedding wonderfully soft.

What sizes do duvet covers and pillowcases come in?

In Sweden and Finland the standard sizes are 150×210 cm for a single duvet cover and 220×220 cm for a double. Pillowcases are usually 50×60 cm, and hotel pillowcases 50×90 cm. Other countries use other sizes, such as 140×200 and 200×200 cm in the rest of Europe.

See our size guide for all sizes.

Sustainability & certifications
What does GOTS mean?

GOTS stands for Global Organic Textile Standard, an international certification for textiles made from organic fibres. It is considered the strictest standard for organic cotton because it covers the entire chain – from farming and spinning to dyeing, weaving and sewing – not just the fibre itself.

To be labelled “organic”, a product must contain at least 95% certified organic fibres. GOTS prohibits harmful chemicals in production, requires wastewater treatment and includes social criteria for working conditions. Every step is verified by an independent certifier. All our cotton bed linen is GOTS certified.

What does Fairtrade mean for cotton farmers?

Fairtrade gives cotton farmers a better chance to make a living from their work. Farmers receive a Fairtrade Minimum Price that acts as a safety net when world market prices are low, and a Fairtrade Premium – an extra sum that the farmers decide democratically how to use, for example on education, healthcare, clean water or farming improvements.

The Fairtrade standard also sets requirements for working conditions and prohibits child labour and forced labour. Our cotton is grown in India, and we are a Fairtrade licensee – part of every product sold goes to Fairtrade. Our producer was the first in India to become Fairtrade certified.

What is the most sustainable bed linen?

No single material is always the most sustainable – it depends on how the fibre is grown, how the fabric is made and how long the bedding is used. A few things to look for:

  • Certifications such as GOTS (organic throughout the chain) and Fairtrade (fair conditions for farmers).
  • Transparency about where and how the product is made.
  • Lasting quality – bedding you use for many years gives more value than cheap bedding that wears out quickly.
  • Care – lower washing temperatures and line drying extend its life.

Often the most sustainable choice is to look after what you already have. When you buy new, we have chosen organic cotton that is both GOTS and Fairtrade certified, and we openly show the entire production chain.

What is peace silk?

Peace silk, or non-violent silk, is silk where the silkworm is allowed to leave the cocoon before the thread is harvested, instead of the cocoon being boiled with the larva inside. Our silk pillowcases and sleep masks are made from peace silk. Read more about the journey of our silk.

Care
How do you wash satin sheets?

Wash satin sheets at 40°C – it is gentler on both the fabric and the environment – although 60°C is fine. Wash with similar colours and avoid fabric softener, which only coats the fibres and washes out over time.

Take the bedding out as soon as the cycle has finished to avoid creases, and line dry if you can. If you tumble dry, use low heat. Iron or mangle to bring out the sheen. Read all our care advice.

Does your bedding wrinkle?

Our satin bedding wrinkles very little compared with materials such as percale or linen. To avoid creases altogether, we recommend line-drying your sheets. With every wash and continued use, your bedding will wrinkle less and less.

Unlike many other brands, we don’t use chemicals or artificial softeners to make the fabric smoother. These softeners wash out over time anyway and are only a burden on the environment and the fabric.

Does the bedding shrink after washing?

Our fabric is tightly woven in 300 TC and shrinks very little (3–4 percent). We have still taken this into account and make our bedding a few centimetres larger than the stated measurements.

Delivery & orders
Where do you deliver?

We deliver within Sweden and to most countries in the EU.

How much does shipping cost?

Within Sweden, shipping costs SEK 49 and is free on orders over SEK 1,000. To the rest of Europe, shipping costs SEK 69 and is free on orders over SEK 2,000. Prices are shown in your local currency at checkout.

Which carriers do you use?

We use PostNord and DHL.

I entered the wrong billing address. What should I do?

No need to worry. We send all billing information by email, so an incorrect billing address won’t affect your order as long as the payment goes through. Contact us at info@readthelabel.se if you have any further questions.

When will my order arrive?

Within Sweden, we deliver within 2–4 business days, and to other countries within 4–6 business days. Orders placed after 12 noon on a Friday are processed the following Monday. Delivery may take longer during sales and holidays.

Is it urgent? Email us at info@readthelabel.se and we’ll do our best to speed up your delivery.

How can I track my order?

When your order leaves our warehouse, you’ll receive a shipping notification by email or text message with a tracking link. Please check your spam folder if you can’t find the email.

Can I change my order?

As long as we haven’t started processing your order, you can cancel it or remove items from it. Contact our customer service at info@readthelabel.se as soon as possible.

Is my order insured?

Yes. All orders are insured from the moment the parcel is handed to the carrier until it is delivered to you or your pick-up point.

What should I do if my parcel is lost?

Contact us at info@readthelabel.se and we’ll make sure to sort it out.

What happens if an item is out of stock?

If a colour or size is unavailable, email us at info@readthelabel.se and we’ll let you know whether we’re taking pre-orders and roughly when the item will be back.

Which payment methods can I use?

You can pay by card (Visa, Mastercard and American Express), Klarna, Apple Pay, Google Pay, Shop Pay and PayPal. The payment methods shown may vary slightly depending on the country you shop from. All payments are secure and encrypted.

Returns & claims
Can I return my product?

Yes, you have a 30-day right of withdrawal from the day we receive your order. Products must be returned in unchanged condition. For returns within Sweden, a return fee of SEK 79 is deducted from the refund, and international customers cover the return shipping themselves. Gift cards cannot be returned. Read more in our terms and conditions.

How do I return my product?

1. Register your return
Email info@readthelabel.se with your name, the email address used for the order, your order number and the item(s) you want to return.

2. Check your inbox
You’ll shortly receive a return label by email. Print it and attach it to the parcel. You don’t need to use the original packaging, just make sure the product is well protected.

3. Send the parcel
Drop the parcel off at your nearest service point.

Can I return bedding to your retailers?

Unfortunately not. Items purchased in our webshop must be returned to us.

When will I get my refund?

Once your return has been registered and approved, the refund normally takes 1–2 weeks to reach your account. Refunds are always made to the same payment method used for the purchase.

What if my product is damaged or faulty?

You can make a claim for up to three years under the Swedish Consumer Sales Act. Email info@readthelabel.se with your order number and photos of the fault and we’ll help you. Please don’t send the item back before contacting us. For approved claims, we cover all shipping costs.

Retailers
Can I become a retailer?

We’d love to hear from you! Contact us at info@readthelabel.se and we’ll tell you more.

Other
How long is the gift card valid?

Our gift cards are valid for 2 years from the date of purchase and can be used over several purchases until the balance runs out. Buy a gift card.

Any other questions?

Contact us at info@readthelabel.se and we’ll be happy to help!